Customer Support
Specialist

Full-Time | London

Competitive Salary + Benefits + Options

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

 

Responsibilities:

  • Responding to customer queries in a timely and accurate way, via chat or email
  • Identifying customer needs and helping customers use specific features
  • Analysing and reporting Rizq app bugs
  • Updating internal databases with information about technical issues and useful discussions with customers
  • Monitoring customer complaints on social media and reach out to provide assistance
  • Sharing feature requests and effective workarounds with team members
  • Informing customers about new features and functionalities
  • Following up with customers to ensure their technical issues are resolved
  • Gathering customer feedback and sharing it with our Product, Sales and Marketing teams

 

Requirements:

  • Experience as a Customer Support Specialist or similar CS roles
  • Familiarity with our industry is a must
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Undergraduate/Graduate degree