Frequently Asked Questions

Islamic finance & banking can be confusing, at Rizq we believe in transparency and want all our customers to understand how we work. Check out the FAQs below and if you can't find what you are looking for then get in touch.

General

1. Where is my money held?

Your money is held in a tier 1 bank in the UK, within a ring-fenced structure meaning customer funds can’t be invested or used by both tier 1 bank and Rizq.

2. Do you have an ISA?

No, currently our focus is around providing a core banking product with a lifestyle element. We have a standard account with account number and sort code which works just like your conventional bank account.

3. Do you offer a mortgage?

No, Rizq does not currently provide any lending products as we do not yet have the licence from FCA to do so. Once we get the relevant licencing, all Rizq customers will be notified.

4. Are you FCA regulated?

Currently we are not FCA regulated.

Rizq Financial Technologies Limited is registered as an EMD Agent of Payrnet Limited, with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution.

This partnership enables Rizq Financial Technologies Limited to trade and provides protection to all our customers.

5. Are funds covered by FSCS scheme?

Rizq Financial Technologies Limited is not registered with FCA and not regulated with PRA, funds are not covered with FSCS scheme. However, your money is held in a tier 1 bank in the UK, within a ring-fenced structure meaning customer funds can’t be invested or used by both tier 1 bank and Rizq.

6. What is a Virtual Card?

Virtual Card is a temporary debit card number which can be utilized for most online purchases. They are secure because there is no physical card.

7. Do you have a joint account?

No, currently we have a core banking account functionality, however join account functionality is in development.

8. Does Rizq standard account cost?

Your Rizq account is completely free.

9. Is there an age limit to open Rizq account?

To open a Rizq account, you have to be at least 18 years old.

10. Do I have to live in the UK to open the Rizq Account?

To open a Rizq account, you must have legal address and live in the UK.

Sharia and Legal

1. What is Sharia?

Sharia literally means the path leading to a water place. In the more technical sense, Sharia refers to the entire system of Islamic law and Islamic values derived from the Quran and the teachings of the Prophet Muhammad (peace be upon him).

2. Are you Sharia-compliant?

Rizq takes a proactive approach in ensuring that it totally espouses the values of Sharia in all of its activities.

3. Do you have a Sharia compliance Certificate?

Yes, Rizq has a Sharia compliance certificate issued by Amanah Finance Consultancy.

4. Rizq data privacy policy

We take data privacy very seriously. You can read our policy at https://getrizq.co/privacy-policy.

5. Rizq Terms & Conditions

You can read our terms and conditions at https://getrizq.com/terms-and-conditions.

6. Information Sharing with Third Parties

We share certain personal information with third parties to be able to provide our services.
This includes:
– Card producers and networks like Visa, in order for transactions to work
– Cloud service providers like Google Cloud platform, in order for our platform to work
– Communication service providers like Intercom, who provide our in-app chat functionality
– Advertising companies, where we only share the data needed for them to perform their services.

7. How do you protect my personal data?

The personal data is not stored locally on the devices, only the service information is used which is protected by the operating system. Your confidential data is stored in Google Cloud Platform which applies the highest security standards.

8. Why Rizq needs a selfie during sign-up?

We don’t have branches where we can make an appointment with you to check your identity, we use a selfie to check if your face matches your photo ID.
This is essential for us to stay compliant with regulations about checking our customers’ identity.

9. How will I verify my identity when registering?

During the registration process, You will be asked to complete a KYC check which will ask for Passport, National ID Card or Driving License and a quick Selfie.

Step 1: Upload a photo of your document
Step 2: Take a selfie
Step 3: Complete

10. Reporting fraud

If you think you’ve been the victim of fraud, please take the following steps:
Freeze your card (This will stop anyone from using your card while we start investigation)
Step 1: Open your Rizq app:
Step 2: Tap Cards Section
Step 3: Tap Freeze card to block it

In addition, get in touch with us
Step 1: Tap Menu
Step 2: Tap Support
Step 3: Get in touch with us and we will be able to help you.

Technical

1. How to get help from the Customer Support Team?

If you need help, then please get in touch via in-app chat:
Step 1: Go to Menu
Step 2: Click on Support
Step 3: Click Chat with us

If you are using a Web version of the app, then on the bottom right corner, you will see a chat popup, click on it and get in touch with us.

2. How do I register?

Wanted to know more about the registration process? Here is a step-by-step guide on how to register with Rizq app.

Step 1: Go to https://getrizq.co or visit the following links to Apple Store or Google Play and download Rizq app.
Step 2: Once you have downloaded your Rizq app, please click on the Sign up button.
Step 3: You will be asked to provide your email address and set up a password (Please DO NOT use common passwords used for other banks or websites). Create a password that is at least 8 characters long and includes Upper Case (ABC), lower case letters (awe), numbers (123) and special characters (!@#$%^&*(), then click Continue.
Step 4: Then, you will be asked to provide your Personal Details (First Name, Last Name, Date of Birth, and photo (optional)).
Step 5: The next step will require you to Agree with Terms and Conditions and Privacy Policy.
Step 6: After you agree with T&Cs and Privacy Policy, you will receive an email to verify your email address.
Step 7: Following, we will ask you for your address and your phone number.
Step 8: You will receive a text message with a password which you will have to input into the app (some smartphones like the iPhone have a pre-filling feature that will put the code from text message into your app).
Step 9: Next, you will complete a Know Your Customer (KYC) check which will ask for Passport, National ID Card or Driving License and a quick Selfie.
Step 10: Once KYC is complete, you should get access to the app.

If you are having trouble with the app, please do get in touch with us using the chat in app or on the website.

3. App permissions

Both iOS and Android apps have access to the Camera, Photo Library and the Biometric System.
Camera is used for capturing images and a selfie during KYC.
Photo Library is used for setting the avatar.
Biometrics are used for Face ID, Touch ID or Fingerprint.

4. Payment Limits

Once you open a Rizq account and Complete Verification, your Rizq account will automatically be limited to GBP 5000.

5. Do apps have Face ID / Touch ID?

Both iOS and Android apps have Face ID, Touch ID and Fingerprint.
You can set it up by doing the following actions:
Step 1: Tap on Menu
Step 2: Tap Sign in with Fingerprint / Face ID / Touch ID.
If for any reason, you don’t see the above option in Menu, then you most probably have canceled it when the app requested for it when registering.
If that’s the case, then please go to Device Settings:

In iOS, tap Face ID & Passcode (in case of iPhone 8 or older, Touch ID)
Enter your Device Passcode
Tap Other Apps
Enable Face ID / Touch ID for Rizq app.

6. What is Contactless?

You can use contactless anywhere it is accepted up to the value of £45.
Using contactless means it is a fast, easy and secure way to pay, for purchases costing £45 and under.
Contactless payments are also known as PayWave or can be used with Apple Pay/Samsung Pay/Google Pay*.
Look for the contactless symbol on either the front or the back of your card to see if you can make contactless payments.
* Please note: Rizq Account does not support Apple Pay/Samsung Pay/Google Pay.

7. What is Chip & PIN?

The Rizq card comes with a Chip, with which you can pay by inserting the Card into the Card Reader Machine and entering your PIN.

If Card Reader doesn’t have the ability to accept Contactless payments or if the value of your purchase is greater than £45, then you will have to pay using Chip & PIN.

8. What are BIC/SWIFT for Rizq Bank?

To find your BIC/SWIFT:
Step 1: Log in to your Rizq app
Step 2: Tap on Details under Balance
Step 3: Find BIC under Account Details
Step 4: Switch the Tab to International
Step 5: Find SWIFT under Account Details

Emergency

1. Request callback

Please complete the following form in case of emergency: click here

Customer Support

Get in touch:
customer-sucess@getrizq.co

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