Important Update: All active accounts are now enabled. We are now proceeding with the review of the dormant accounts.
Step-by-step guides, for both Mobile & Web Banking, that are easy to follow!
Answers to questions that do not relate to other categories are listed here.
Depositing money, Bank Transfers, Joint accounts & more!
Activating your Card, Daily Limits, Contactless, Reporting Fraud & more!
Protecting your Personal Data, KYC, Source of Funds, FCA, & more!
Stolen or Lost card, Suspicious transactions, undelivered Card, & more!
Making Payments, Payment Limits, Fees, Payment History, Drafts & more!
Answers to questions you may have related to Exchanging Money
Contacting Customer Service, our Opening Hours, & more!
What Sharia is, How we measure Sharia-compliance, Who Rizq is for, & more!
Finding your personal details, Changing your Passcode, & more!
Apple Pay, Google Pay, Samsung Pay, Reporting a Bug in the App, & more!
Reporting a lost, stolen or damaged card, Freezing your Card & more!
Want to know how to switch to Rizq? Click here to find out how!
Using ATMs, Where Rizq cards are accepted, Limits, Fees , & more!
We really appreciate your feedback! Click here to find out how to contact us
Opening account, transactional, remittance and card fees!