After you have ordered your card, you should activate it once you have received it:
If you’ve ordered a replacement card:
If you are new customer, follow these steps:
If you are an existing customer and want to order a new card, follow these steps:
A Virtual Card is a temporary debit card number which can be utilized for most online purchases. They are secure because there is no physical card.
To order a new Virtual Card:
Open your Rizq app:
Choose if you want to disable/enable ATM withdrawals, Online Transactions or Contactless Payments.
You can set a daily limit for any amount, the limit applies to both your purchases and withdrawals
Using the Rizq banking application you can freeze your card instantly to prevent fraud, you can then order a new card.
If you suspect fraud on your account you can contact support, who will help you solve the issue swiftly.
If your card doesn’t function properly, please get in touch with us via the in-app chat if you have access to the app, or via the website chat and we will be able to help you.
Yes! You can enable contactless payments by:
Choose if you want to disable/enable Contactless Payments.
Contactless Cards are cards that don’t require a PIN to make purchases and your purchases are accepted up to the value of £45.
Using contactless is a fast, easy and secure way to pay for purchases costing £45 and under.
Contactless payments are also known as PayWave or can be used with Apple Pay/Samsung Pay/Google Pay*.
Look for the contactless symbol on either the front or the back of your card to see if you can make contactless payments.
* Please note: Rizq Account does not support Apple Pay/Samsung Pay/Google Pay.
Absolutely! You can do this by:
When you order a Rizq card, you enter the address you’d like us to send it to.
If you change your mind once you’ve ordered it, please get in touch through the app to let us know:
You might have not activated your card in the app, you can do this by:
If you can see a decline message in your app
Tap on the declined payment in your app for more information. If the decline message is unclear, please get in touch.
If your card doesn’t work at a particular merchant, then it might mean one of the following:
***Important notice: Your cards may be declined if you reach the daily limit of 10 transactions per day. This is a temporary limitation on your account until our full launch in 2021.
If your payment was declined on the merchant’s end but went through on the Rizq app, this might be because of a problem with their card machine.
To get your money back:
Security & Compliance
The Legal Stuff
The Rizq App
Switching to Rizq
Travelling with Rizq
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