We’ll be in touch within 3 business days to try to resolve your complaint. If we can’t do it in this timeframe, please note that we’re typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and produce what’s called a ‘final response’.
If you’re not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you have to do this within 6 months of the date of our final response.
How to get in touch with the Financial Ombudsman:
Post: The Ombudsman’s address is:
Financial Ombudsman Service
Phone: You can call the Ombudsman on 0800 023 4567 or 0300 123 9123.