We’ll be in touch within 3 business days to try to resolve your complaint. If we can’t do it in this time-frame, please note that we’re typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and produce what’s called a ‘final response’.
If you’re not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you have to do this within 6 months of the date of our final response.
How to get in touch with the Financial Ombudsman:
Post: The Ombudsman’s address is:
Financial Ombudsman Service
Phone: You can call the Ombudsman on 0800 023 4567 or 0300 123 9123.
Rizq Financial Technologies Limited is registered with the FCA, but is not regulated with the PRA, so funds are not covered with the FSCS scheme.
However, your money is held in a tier 1 bank in the UK, within a ring-fenced structure, meaning customer funds can’t be invested or used by both the tier 1 bank and Rizq.
7. Are you FCA regulated?
Yes, we are!
Rizq Financial Technologies Ltd. is an EMD Agent with the FCA (reference 902910) of Payrnet Limited, with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution.
This partnership enables Rizq Financial Technologies Limited to trade and provides protection to all our customers.