The Legal Stuff

T&C, our Privacy Policy, Information Sharing with Third Parties, & more!

1. I would like to read the Terms & Conditions

If you haven’t read the Terms & Conditions during the Registration process, then you can easily do so by:

  • Tapping on Menu
  • Tapping Terms & Conditions and you will be directed to Rizq Terms & Conditions page.

2. I would like to read the Privacy Policy

If you haven’t read the Privacy Policy during the Registration process, then you can easily do so by:

  • Tapping on Menu
  • Tapping Privacy Policy and you will be directed to Rizq Privacy Policy page.

3. Information Sharing with Third Parties

We share certain personal information with third parties to be able to provide our services.

This includes:

  • Card producers and networks, like Visa, in order for transactions to work properly
  • Cloud service providers, like Google Cloud platform, in order for our platform to work
  • Communication service providers, like Intercom, who provide our in-app chat functionality
  • Advertising companies where we only share the data needed for them to perform their services.

4. How do I get a copy of my data?

You can ask for a copy of the information we hold about you by making a Data Subject Access Request.

You can do this either by chatting with us or emailing us at customer-success@getrizq.co

Please let us know what type of information you’re looking for, and we’ll process your request once we’ve verified your identity.

5. How do I make a complaint?

If you’d like to make a complaint, please get in touch and we’ll look into this for you.

How to get in touch with us

App: If you’re a Rizq customer, you can chat to us in the app.

Phone: We’re happy to talk on the phone and can raise a complaint for you there. If you would like to call us, please Request callback

Email: complaints@getrizq.co.

What happens next?

We’ll be in touch within 3 business days to try to resolve your complaint. If we can’t do it in this time-frame, please note that we’re typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and produce what’s called a ‘final response’.

If you’re not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you have to do this within 6 months of the date of our final response.

How to get in touch with the Financial Ombudsman:

Post: The Ombudsman’s address is:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Phone: You can call the Ombudsman on 0800 023 4567 or 0300 123 9123.

Website: Visit the Ombudsman’s website for more information: financial-ombudsman.org.uk.

You can also find an online version of their consumer leaflet.

6. Are funds covered by the FSCS scheme?

Rizq Financial Technologies Limited is registered with the FCA, but is not regulated with the PRA, so funds are not covered with the FSCS scheme.

However, your money is held in a tier 1 bank in the UK, within a ring-fenced structure, meaning customer funds can’t be invested or used by both the tier 1 bank and Rizq.

7. Are you FCA regulated?

Yes, we are!

Rizq Financial Technologies Ltd. is an EMD Agent with the FCA (reference 902910) of Payrnet Limited, with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution.

This partnership enables Rizq Financial Technologies Limited to trade and provides protection to all our customers.