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Finding your personal details, Changing your Profile Picture and Passcode, & more!

1. Where can I find my personal details?

Open your Rizq app:

  • Tap Menu Section
  • Tap Personal details
  • You can view your Name, Date of Birth, Legal Address

2. I have moved, how do I change my address?

If you need to change your address, please start a conversation with the customer success team and we will be able to help you

3. How do I add a profile picture?

Open your Rizq app:

  • Tap Menu Section
  • Tap Personal details
  • Tap on the + button above your name
  • Tap Take a photo
  • Allow Rizq to access your Camera
  • Take a Photo and Crop it
  • Tap Use Photo

You can also upload one from your Photo Gallery! You can do this by:

  • Tapping on the + button above your name
  • Tapping Use Photo Gallery
  • Allowing Rizq to access your Photo Gallery
  • Choosing a Photo you like, and you are done!

4. How do I edit my phone/email address?

If you need to change your phone number or email address, please start a conversation with the customer success team and we will be able to help you

5. How do I change my passcode?

It is very simple to change your passcode, all you need to do is:

  • Tap on Menu
  • Tap on Change passcode
  • Enter your existing passcode
  • Create new passcode
  • Confirm passcode and you are all set!

6. How do I turn on/off my Face ID / Touch ID / Fingerprint?

It is very simple to turn on/off your Face ID / Touch ID / Fingerprint, all you need to do is:

  • Tap on Menu
  • Slide the Face ID / Touch ID / Fingerprint switch to the left to turn off and to the right to turn back on.

7. How do I leave a review?

We appreciate that you want to leave a review! You can do so by visiting the App Store or Google Play

8. Where can I find the version of the app?

That’s simple! Tap on Menu, scroll down and tap ‘App version’.

9. Where can I read Rizq's Terms & Conditions / Privacy Policy?

If you haven’t read the Terms and Privacy policy during the Registration process, then you can easily do so by:

  • Tapping on Menu
  • Tapping on Privacy Policy and you will be directed to Rizq’s Privacy Policy page, or;
  • Tapping on Terms & Conditions and you will be directed to Rizq’s Terms & Conditions page.

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Rizq Financial Technologies Ltd. is a company registered in England and Wales (No 12460673) with registered address at 30 Churchill Place, Wework, Floor 3, London, England, E14 5RE. Rizq Financial Technologies Ltd. is an EMD Agent with the FCA (reference 902910) of Payrnet Limited, with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution, under the Electronic Money Regulations 2011. Payrnet Limited is registered at Kemp House, 152 City Road, London, EC1V 2NX, UK.

Visa® is a registered trademark, and the design is a trademark of Visa Incorporated.

Mastercard® is a registered trademark, and the design is a trademark of Mastercard Inc.

© Rizq Financial Technologies Limited - A company registered in England & Wales | All rights reserved 2022.

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