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Finding your personal details, Changing your Profile Picture and Passcode, & more!
1. Where can I find my personal details?
Open your Rizq app:
- Tap Menu Section
- Tap Personal details
- You can view your Name, Date of Birth, Legal Address
2. I have moved, how do I change my address?
If you need to change your address, please start a conversation with the customer success team and we will be able to help you
3. How do I add a profile picture?
Open your Rizq app:
- Tap Menu Section
- Tap Personal details
- Tap on the + button above your name
- Tap Take a photo
- Allow Rizq to access your Camera
- Take a Photo and Crop it
- Tap Use Photo
You can also upload one from your Photo Gallery! You can do this by:
- Tapping on the + button above your name
- Tapping Use Photo Gallery
- Allowing Rizq to access your Photo Gallery
- Choosing a Photo you like, and you are done!
4. How do I edit my phone/email address?
If you need to change your phone number or email address, please start a conversation with the customer success team and we will be able to help you
5. How do I change my passcode?
It is very simple to change your passcode, all you need to do is:
- Tap on Menu
- Tap on Change passcode
- Enter your existing passcode
- Create new passcode
- Confirm passcode and you are all set!
6. How do I turn on/off my Face ID / Touch ID / Fingerprint?
It is very simple to turn on/off your Face ID / Touch ID / Fingerprint, all you need to do is:
- Tap on Menu
- Slide the Face ID / Touch ID / Fingerprint switch to the left to turn off and to the right to turn back on.
7. How do I leave a review?
We appreciate that you want to leave a review! You can do so by visiting the App Store or Google Play
8. Where can I find the version of the app?
That’s simple! Tap on Menu, scroll down and tap ‘App version’.
9. Where can I read Rizq's Terms & Conditions / Privacy Policy?
If you haven’t read the Terms and Privacy policy during the Registration process, then you can easily do so by:
- Tapping on Menu
- Tapping on Privacy Policy and you will be directed to Rizq’s Privacy Policy page, or;
- Tapping on Terms & Conditions and you will be directed to Rizq’s Terms & Conditions page.