Important Update: All active accounts are now enabled. We are now proceeding with the review of the dormant accounts.

  • Terms and conditions
Rizq Rizq
  • Why Rizq?
  • Accounts & Features
  • Help
  • RizqLAB
Online Banking

Menu

Finding your personal details, Changing your Profile Picture and Passcode, & more!

1. Where can I find my personal details?

Open your Rizq app:

  • Tap Menu Section
  • Tap Personal details
  • You can view your Name, Date of Birth, Legal Address

2. I have moved, how do I change my address?

Open your Rizq app:

  • Tap Menu Section
  • Tap Personal details
  • Tap on the blue pencil next to Legal address
  • Add your new home address
  • Tap Save and you are done

3. How do I add a profile picture?

Open your Rizq app:

  • Tap Menu Section
  • Tap Personal details
  • Tap on the + button above your name
  • Tap Take a photo
  • Allow Rizq to access your Camera
  • Take a Photo and Crop it
  • Tap Use Photo

You can also upload one from your Photo Gallery! You can do this by:

  • Tapping on the + button above your name
  • Tapping Use Photo Gallery
  • Allowing Rizq to access your Photo Gallery
  • Choosing a Photo you like, and you are done!

4. How do I edit my phone/email address?

If you ever need to change your email address or phone number, you can do it in your Rizq app.

To change your Phone number:

  • Tap on Menu
  • Tap on Contact information
  • Tap on + button in top-right corner
  • Select Phone number
  • Add your new phone number
  • Verify your new phone number by entering the7-digit code you’ll receive
  • Once added, tap on the Pencil button in top-right corner
  • Select on the phone number you want to make Default, and you are done.

To delete your Phone number:

  • Tap on the Pencil button
  • Slide to the left the number you want to delete
  • Tap on Delete
  • Confirm the deletion by tapping on Delete

To change your Email address:

  • Tap on Menu
  • Tap on Contact information
  • Tap on + button in top-right corner
  • Select Email
  • Add your new email
  • Verify your new email
  • Once added, tap on the Pencil button in top-right corner
  • Select the email you want to make Default, and you are done.

To delete your Email address:

  • Tap on the Pencil button
  • Slide to the left the email you want to delete
  • Tap on Delete
  • Confirm the deletion by tapping on Delete

5. How do I change my passcode?

It is very simple to change your passcode, all you need to do is:

  • Tap on Menu
  • Tap on Change passcode
  • Enter your existing passcode
  • Create new passcode
  • Confirm passcode and you are all set!

6. How do I turn on/off my Face ID / Touch ID / Fingerprint?

It is very simple to turn on/off your Face ID / Touch ID / Fingerprint, all you need to do is:

  • Tap on Menu
  • Slide the Face ID / Touch ID / Fingerprint switch to the left to turn off and to the right to turn back on.

7. How do I leave a review?

We appreciate that you want to leave a review! You can do so by:

  • Tapping on Menu
  • Tapping Rate us on App Store
  • Then you will be taken to Rizq App Store
  • Scroll down to Ratings & Reviews
  • Rate us and leave your review

8. How do I like/follow Rizq on Facebook/Twitter/Instagram?

Thank you for being a loyal customer! To like and/or follow us on our social media please:

Tap on Menu, then:

  • Tap Like us on Facebook
  • You will be taken to Rizq Facebook page

  • Tap Follow us on Twitter
  • You will be taken to Rizq Twitter page

  • Tap Follow us on Instagram
  • You will be taken to Rizq Instagram page

 

9. Where can I find the version of the app?

That’s simple! Tap on Menu, scroll down and tap ‘App version’.

10. Where can I read Rizq's Terms & Conditions / Privacy Policy?

If you haven’t read the Terms and Privacy policy during the Registration process, then you can easily do so by:

  • Tapping on Menu
  • Tapping on Privacy Policy and you will be directed to Rizq’s Privacy Policy page, or;
  • Tapping on Terms & Conditions and you will be directed to Rizq’s Terms & Conditions page.

Help section

Getting Started
Accounts
Cards
Security & Compliance
Issues
Payments
Exchanging Money
Customer Service
The Legal Stuff
Sharia
Menu
The Rizq App
Emergencies
Switching to Rizq
Travelling with Rizq
Help us Help you
Fees
Fraud

  • Why Rizq?
  • Accounts & Features
  • Help
  • FAQs
Company
  • Blog
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
Customer Success
  • Service Status
  • Muslim Lifestyle
  • Help
  • Beware of Fraud
  • FAQs
Alternative Islamic Digital Banking

Rizq is the UK’s first alternative Islamic digital banking app. Interest-free banking – fast, secure and digital; our powerful banking application respects your beliefs and values.

Rizq Financial Technologies Ltd. is a company registered in England and Wales (No 12460673) with registered address at Aldgate Tower, Leman Street, London, England, E1 8FA. Rizq Financial Technologies Ltd. is an EMD Agent with the FCA (reference 902910) of Payrnet Limited, with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution, under the Electronic Money Regulations 2011. Payrnet Limited is registered at Kemp House, 152 City Road, London, EC1V 2NX, UK.

Visa® is a registered trademark, and the design is a trademark of Visa Incorporated.

© Rizq Financial Technologies Limited - A company registered in England & Wales | All rights reserved 2021. Web Design / Development
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkPrivacy policy