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Personal Banking

How can we help you?

Visual Guides

Step-by-step guides, for both Mobile & Web Banking, that are easy to follow!

Getting Started

Answers to questions that do not relate to other categories are listed here.

Accounts

Depositing money, Bank Transfers, Joint accounts & more!

Cards

Activating your Card, Daily Limits, Contactless, Reporting Fraud & more!

Security & Compliance

Protecting your Personal Data, KYC, Source of Funds, FCA, & more!

Issues

Stolen or Lost card, Suspicious transactions, undelivered Card, & more!

Payments

Making Payments, Payment Limits, Fees, Payment History, Drafts & more!

Exchanging Money

Answers to questions you may have related to Exchanging Money

Customer Service

Contacting Customer Service, our Opening Hours, & more!

The Legal Stuff

T&C, our Privacy Policy, Information Sharing with Third Parties, & more!

Sharia

What Sharia is, How we measure Sharia-compliance, Who Rizq is for, & more!

Menu

Finding your personal details, Changing your Passcode, & more!

The Rizq App

Apple Pay, Google Pay, Samsung Pay, Reporting a Bug in the App, & more!

Emergencies

Reporting a lost, stolen or damaged card, Freezing your Card & more!

Switching to Rizq

Want to know how to switch to Rizq? Click here to find out how!

Travelling with Rizq

Using ATMs, Where Rizq cards are accepted, Limits, Fees , & more!

Help Us Help you!

We really appreciate your feedback! Click here to find out how to contact us

Fees

Opening account, transactional, remittance and card fees!

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Trustpilot

Rizq Financial Technologies Ltd. is a company registered in England and Wales (No 12460673) with registered address at 30 Churchill Place, WeWork, Floor 2, London, England, E14 5RE. Rizq Financial Technologies Ltd. is an EMD Agent with the FCA (reference 902910) of Payrnet Limited, with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution, under the Electronic Money Regulations 2011. Payrnet Limited is registered at Kemp House, 152 City Road, London, EC1V 2NX, UK.

Visa® is a registered trademark, and the design is a trademark of Visa Incorporated.

Mastercard® is a registered trademark, and the design is a trademark of Mastercard Inc.

© Rizq Financial Technologies Limited - A company registered in England & Wales | All rights reserved 2022.

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