Personal Banking

How can we help you?

Visual Guides

Step-by-step guides, for both Mobile & Web Banking, that are easy to follow!

Getting Started

Answers to questions that do not relate to other categories are listed here.

Accounts

Depositing money, Bank Transfers, Joint accounts & more!

Cards

Activating your Card, Daily Limits, Contactless, Reporting Fraud & more!

Security & Compliance

Protecting your Personal Data, KYC, Source of Funds, FCA, & more!

Issues

Stolen or Lost card, Suspicious transactions, undelivered Card, & more!

Payments

Making Payments, Payment Limits, Fees, Payment History, Drafts & more!

Exchanging Money

Answers to questions you may have related to Exchanging Money

Customer Service

Contacting Customer Service, our Opening Hours, & more!

The Legal Stuff

T&C, our Privacy Policy, Information Sharing with Third Parties, & more!

Sharia

What Sharia is, How we measure Sharia-compliance, Who Rizq is for, & more!

Menu

Finding your personal details, Changing your Passcode, & more!

The Rizq App

Apple Pay, Google Pay, Samsung Pay, Reporting a Bug in the App, & more!

Emergencies

Reporting a lost, stolen or damaged card, Freezing your Card & more!

Switching to Rizq

Want to know how to switch to Rizq? Click here to find out how!

Travelling with Rizq

Using ATMs, Where Rizq cards are accepted, Limits, Fees , & more!

Help Us Help you!

We really appreciate your feedback! Click here to find out how to contact us

Fees

Opening account, transactional, remittance and card fees!