How to Reset Your MASTER Password

If in any case, you have forgotten your MASTER password, there is a simple process for resetting your password.

What is MASTER password you ask?

It is a password that you have created when first signed-up via our mobile or web application. It is used to add new payee and perform transactions such as payment transfers.

Scenario 1:

If you have been logged out, then please press on Forgot Password? and enter your email address. You will receive an email with a chance to reset your password. In a new browser tab, you will be asked to enter new password.

PLEASE REMEMBER: Use long and memorable passwords, do not use shared passwords from other bank accounts. Use Upper and smaller case letters, numbers and special symbols.

Scenario 2:

If you don’t have an access to your mobile application, then please go to Web App page and try to reset your password on Web App. Please press on Forgot Password? and enter your email address. You will receive an email with a chance to reset your password. In a new browser tab, you will be asked to enter new password.

PLEASE REMEMBER: Use long and memorable passwords, do not use shared passwords from other bank accounts. Use Upper and smaller case letters, numbers and special symbols. 

Scenario 3:

If you don’t have access to both Mobile and Web applications or have troubles accessing the apps, then please contact us via chat through our website or otherwise in an emergency please fill out this form and we will get back to you via email asap.

Change your 4-digit passcode:

When you have created your account via Mobile App, you have been asked to create a 4-digit passcode. If you forgot your passcode, resetting your MASTER password will also reset your passcode.

OR If you need to change your passcode, then please go to Menu -> Change Passcode -> Enter your old Passcode -> Enter your new Passcode -> Confirm your new Passcode.

If you would like help specific to a topic, then please have a look at the following article collections:
Mobile Banking 
Web Banking