Your digital banking key is important as it’s what we use to confirm our customers’ identity and to ensure that we’re speaking to the right person – so please ensure that you keep note of it!
Please follow these steps to set up your digital banking key:
1) Go to your email inbox and find an email with the subject matter ‘Set up your digital banking key | Your Rizq Account’
2) Click on the button that says ‘Click here – Set up digital banking key’
3) This will redirect you to a form, please enter your name, customer ID and digital banking key, and click submit
Important: We ask for your digital banking key and certain digits in your customer ID (which can be found in your welcome email) when you contact us with a query
• How do I log in?
• How to find your Account Details
• How to order a new virtual card for new users
• How to set up 2-Factor Authentication (2FA)
• How to order a new physical card for existing customers