1. About us

We are Rizq Financial Technologies Limited, and our registered office is Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom. We are an English company with registered company number: 12460673.

We are registered with the Information Commissioner’s Office (ICO), the data-protection regulator in the UK, to use personal information. Our registration number is ZA671828.

We are committed to protecting and respecting your privacy.

We will:

  • always keep your information safe and private;
  • never sell your information; and
  • allow you to manage and review your marketing choices at any time.

Our website is not intended for children and we do not knowingly collect personal information

1. relating to children.

It is important that you read this notice together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This notice supplements other notices and privacy policies and is not intended to override them.

2. Why do I need to read this notice?

Personal data, or personal information, means any information about an individual from which that person can be identified.  It does not include information where the identity has been removed (anonymous data).

We will collect your personal information when you use:

  • our website at www.getrizq.co;
  • the Rizq mobile or web app; or
  • any of the services you can get access to through the Rizq app or website (our services).

Under data-protection law, we are a ‘data controller’ of your personal information.

This policy contains important information.

The below overview explains what information we collect, how we use it, and your rights if you want to change how we use your personal information.

If you have concerns about how we use your personal information, you can contact our data protection officer at dpo@getrizq.co.

3. What about changes to my personal information?

We keep this notice under regular review. This version was last updated on 25/06/2020.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

4. What about links to third party websites?

This website may include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their

privacy statements. When you leave our website, we encourage you to read the privacy policy

of every website you visit.

Your personal information

5. What information do you collect about me?

We may collect, use, store and transfer different types of personal information about you.

The table below explains what personal information we collect and use.

Type of information

Details

Information you give us

We collect information you provide when you:

fill in any forms;

correspond with us;

register to use the Rizq Financial Technologies Limited app;

open an account or use any of our services;

take part in online discussions, surveys or promotions;

speak with a member of our customer support team (either on the phone or through the Rizq Financial Technologies Limited app);

enter a competition; or

contact us for other reasons.

We will collect the following information.

Your name, address, and date of birth.

Your email address, phone number and details of the device you use (for example, your phone, computer or tablet).

Your username, password and other registration information.

Details of your bank account, including the account number, sort code and IBAN.

Details of your debit cards and credit cards, including the card number, expiry date and CVC (the last three digits of the number on the back of the card).

Identification documents (for example, your passport or driving licence number), copies of any documents you have provided for identification purposes, a personal description (if you provide one), and any other information you provide to prove you are eligible to use our services.

Records of our discussions, if you contact us or we contact you.

Your photo (only if you upload one).

Information from your device

Whenever you use our website or the Rizq Financial Technologies Limited app, we collect the following information:

Technical information, including the internet protocol (IP) address used to connect your computer and/or mobile device to the internet, your log-in information, the browser type and version, the time-zone setting, the operating system and platform, the type of device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and so on.

Information about your visit, including the links you have clicked on, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page.

Information on transactions (for example, payments into and out of your account), including the date, time, amount, currencies, exchange rate, beneficiary details, details of the merchant or ATMs associated with the transaction, IP address of sender and receiver, sender’s and receiver’s name and registration information, messages sent or received with the payment, details of device used to arrange the payment and the payment method used.

Information stored on your device, including if you give us access to contact information from your address book, log-in information, photos, videos or other digital content, check-ins (sometimes, we call this content information). The Rizq Financial Technologies Limited app will regularly collect this information in order to stay up to date.

Information about your location

If you have location services in the Rizq Financial Technologies Limited app switched on, we track your location using GPS technology and your IP address.

Information from others

We collect information from third parties, such as credit-reference agencies, fraud-prevention agencies and partners who help us to provide our services.

This includes your credit record, information to help us check your identity, and information relating to your transactions.

Information from social media

If you allow us to, we will collect information such as friends lists from Facebook or similar information from other online accounts. If you’ve asked us to, we’ll use your Facebook profile to confirm your identity as part of our know-your-client (KYC) process (the process of how we check who you are).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

6. What if I fail to provide you with my personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

7. What is your legal basis for using my information?

We must have a legal basis (a valid legal reason) for using your personal information. Our legal basis will be one of the following.

  • Keeping to our contracts and agreements with you

We need certain personal information to provide our services and cannot provide them without this information.

  • Legal obligations

In some cases, we have a legal responsibility to collect and store your personal information (for example, under money-laundering laws we must hold certain information about our customers).

  • Legitimate interests

We sometimes collect and use your personal information, or share it with other organisations, because we or they have a legitimate reason to have it and this is reasonable when balanced against your right to privacy.

  • Consent

Where you’ve agreed to us collecting your information, for example by using the Rizq Financial Technologies Limited app or when you have ticked a box to indicate you are happy for us to use your personal information in a certain way.

We have explained more about how we use your personal information in the How do you use my information? section below.

8. How do you use my information?

We collect your information so we can provide the best service, tell you about our products and services you may be interested in, and meet our legal obligations.

  • Providing our services

Whenever you apply for a product or service, we will use your personal information to check your identity (as part of our KYC process) and decide whether or not to approve your application.

If you are already a Rizq Financial Technologies Limited customer, we use your personal information to meet our obligations relating to any transactions you make (for example, making payments into and out of your Rizq Financial Technologies Limited account, withdrawing cash or making payments with your Rizq Financial Technologies Limited card). If you ask us to exchange the currency of the e-money you hold in your Rizq Financial Technologies Limited account, we’ll use your personal information to help us do that.

We also use your personal information to give you details of our products and services and to help us develop new products and services.

We also use your personal information to contact you by phone and provide you with customer support services. We may record these calls, but only for internal training and quality-control purposes.

The types of information we use are:

  • information you have given us; and
  • information from third parties (as explained in the What information do you collect about me? section above).

HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION TO PROVIDE OUR SERVICES

If you apply for a credit product, we or our lending partner (the provider of the credit product) will carry out a credit check to better understand your financial circumstances and repayment history.

Our legal basis would be one or more of the following.

  • Keeping to contracts and agreements between you and us
  • Legitimate interests (we need to be efficient about how we meet our obligations and we want to provide you with good products and services)
  • Legal obligations
  • Protecting against fraud

We use your personal information to check your identity to protect against fraud, keep to financial-crime laws and to confirm that you are eligible to use our services. We also use it to help us better understand your financial circumstances and manage fraud risks related to your Rizq Financial Technologies Limited account.

The types of information we use are:

  • information you have provided;
  • information from your device;
  • location information; and
  • information from third parties.

HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION TO PROTECT AGAINST FRAUD

If you have switched on location services in the Rizq Financial Technologies Limited app and your mobile phone tells us that you’re in the UK, but your Rizq Financial Technologies Limited card is being used in Spain, we may not process that transaction.

Our legal basis would be one or more of the following.

  • Keeping to contracts and agreements between you and us
  • Legitimate interests (to develop and improve how we deal with financial crime and meet our legal responsibilities)
  • Legal obligations
  • Marketing and providing new products and services that might interest you

We use your personal information to do the following:

  • Provide you with information about other goods and services we offer that are similar to those you have already used or asked about.
  • Provide you with information about our goods or services, and our partner’s promotions or offers, which we think you might be interested in. To help us do this, we may use information about you to help us better understand your interests. You can opt out of this by using the help service through the Rizq Financial Technologies Limited app or by emailing our Data Protection Officer at the address given above.
  • If you agree, allow our partners and other organisations to provide you with information about their goods or services.
  • Measure or understand the effectiveness of our advertising, and provide relevant advertising to you.
  • Process applications for products and services available through us, and make decisions about whether to approve applications.

Remember, you can ask us to stop sending you marketing information by adjusting your marketing choices (the Do you use my information for marketing? section below explains how to do this).

The types of information we use are:

  • information you have provided;
  • information from your device;
  • location information; and
  • information from third parties.

HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION FOR MARKETING

If you are a Rizq Financial Technologies Limited customer, we may contact you about optional extras or promotional offers. We may use information we gather about you through your use of our services to tailor these offers to you.

Our legal basis would be one or both of the following.

  • Legitimate interests (to develop our products and services, define types of customers for new products or services, and to be efficient about how we meet our legal and contractual duties)
  • Consent (for you to receive marketing from other organisations)
  • To keep our services up and running

We use your personal information to manage our website and the Rizq Financial Technologies Limited app, (including troubleshooting, data analysis, testing, research, statistical and survey purposes), and to make sure that content from our website is presented in the most effective way for you and your device. For more information, please see our Cookies Policy.

We also use your personal information to allow you to take part in interactive features of our services, to tell you about changes to our services, and to help keep our website and the Rizq Financial Technologies Limited app safe and secure.

The types of information we use are:

  • information you have provided; and
  • information from your device.

HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION TO RUN OUR SERVICES

If any changes we make to our services affect you, we’ll normally contact you using the email address you gave us when you signed up, or through the Rizq Financial Technologies Limited app, to tell you about the changes.

The legal basis would be one or both of the following.

  • Keeping to contracts and agreements between you and us
  • Legitimate interests (to be efficient about how we meet our obligations and keep to regulations that apply to us)
  • Helping with social interactions

We use your personal information to help social interactions through our services or to add extra functions in order to provide a better experience.

The types of information we use are:

  • information you have provided;
  • information from your device; and
  • location information.

HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION FOR SOCIAL INTERACTIONS

We’ll let you know if any of your contacts who are Rizq Financial Technologies Limited customers have used our products, upgrades or features or are in the same area as you (if they have location services switched on).

If you have the relevant settings in the Rizq Financial Technologies Limited app switched on, we’ll use the contact list on your phone, or your photo gallery, so you can easily make payments to your contacts and send photos using the Rizq Financial Technologies Limited app.

The legal basis would be one or both of the following.

  • Legitimate interests (to develop our products and services and to be efficient in meeting our obligations)
  • Consent (to track you when you have location services switched on)
  • Providing location-based services.

We use your information to provide relevant advertising to you (for example, information on nearby merchants), to protect against fraud, and to let you know when any of your contacts who are Rizq Financial Technologies Limited customers are in the same area as you (if they have location services switched on).

The types of information we use are:

  • information you have provided; and
  • location information.

HERE’S AN EXAMPLE OF HOW WE USE YOUR LOCATION INFORMATION

If you go abroad, the Rizq Financial Technologies Limited app may automatically tell you the exchange rate in that country.

The legal basis would be one or more of the following.

  • Keeping to contracts and agreements between you and us
  • Legitimate interests (to develop and market our obligations and keep to regulations that apply to us)
  • Consent (to track you when you have location services switched on)
  • Meeting our legal obligations, enforcing our rights and other legal uses.

We may need to share information about you:

  • with other organisations (for example, fraud-prevention agencies);
  • if this is necessary to meet our legal obligations or in connection with legal claims; or
  • to help detect or prevent crime.

You can find out more in the Do you share my information with anyone else? section below.

The types of information we may share include:

  • information you have provided;
  • information from your device;
  • location information;
  • information from third parties; and
  • social-media information.

Our legal basis would be one or more of the following.

  • Legitimate interests (to keep to laws and regulations that apply to us)
  • Legal obligations
  • Consent (for you to receive marketing from other organisations)

9. What if you change the basis or purpose for which you have collected my personal information?

We will only use your personal information for the purposes for which we collected it, unless we

reasonably consider that we need to use it for another reason and that reason is compatible with the

original purpose. If you wish to get an explanation as to how the processing for the new purpose is

compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

10. How do you use my information for marketing?

If you sign up to our services, we will assume you want us to contact you by post, email and phone (including text message) with offers and promotions. We may use the information we have collected about you in order to tailor our offers to you.

You can adjust your preferences, or tell us you don’t want to hear from us, at any time. Just use the ‘Privacy’ section within the ‘Profile’ section of the Rizq Financial Technologies Limited app or click on the unsubscribe links on any marketing message we send you.

We won’t pass your details on to any organisations outside the Rizq Financial Technologies Limited group of companies for their marketing purposes without your permission. You can find out more in the Do you share my information with anyone else? section.

Your rights

11. What are my rights?

Your right

What it means

You have the right to be told about how we use your personal information.

We provide this privacy notice to explain how we use your personal information.

You can ask to see the personal information we hold about you (this is called making a ‘data subject access request’, or DSAR for short). You can also ask for information about what information we process and why.

If you make a DSAR, we will provide a copy of the personal information we hold about you. We can’t give you any information about other people, information which is linked to an ongoing criminal or fraud investigation, or information which is linked to settlement negotiations with you. We also won’t provide you with any communication we’ve had with our legal advisers.

You can ask us to correct your personal information if you think it’s wrong.

You can have incomplete or inaccurate information corrected. Before we update your file, we may need to check the accuracy of the new information you have provided.

You can ask us to delete your personal information.

You can ask us to delete your personal information if:

there’s no good reason for us to continue using it;

you gave us consent (permission) to use the information and you have now withdrawn that consent;

you have objected to us using the information;

we have used the information unlawfully; or

the law requires us to delete the information.

Just to let you know, we may not be able to agree to your request. As a firm authorised by the Financial Conduct Authority, we must keep certain customer information for at least six years (we’ve explained this in more detail below). If you’ve closed your Rizq Financial Technologies Limited account, we may not be able to delete your entire file because these regulatory responsibilities take priority. We will always let you know if we can’t delete your information.

You can object to us processing your personal information for marketing purposes.

You can tell us to stop using your personal information for marketing.

You can object to us processing other information (if we are using it for legitimate interests).

If our legal basis for using your personal information is ‘legitimate interests’ and you disagree with us using it, you can object.

However, if there is an overriding reason why we need to use the information (for example, legal reasons), we will not accept your request.

If you object to us using information which we need in order to provide our services, we may need to close your account as we won’t be able to provide the services.

For example, if you object to us sending your personal information to our partners such as concierge providers (as part of our Premium and Metal plans), we may no longer be able to provide you with those concierge services.

You can ask us to restrict how we use your personal information

You can ask us to suspend using your personal information if:

you want us to investigate whether it is accurate;

our use of the information is unlawful but you do not want us to delete it;

we no longer need the information, but you want us to continue holding it for you in connection with a legal claim; or

you have objected to us using your information (see above), but we need to check whether we have an overriding reason to use it.

You can ask us to transfer personal information to you.

If we can, and are allowed to do so under regulatory requirements, we will provide your personal information in a structured, commonly used, machine-readable format.

You can withdraw your permission.

If you have given us any consent we need to use your personal information, you can withdraw your consent at any time by changing your settings in the Rizq Financial Technologies Limited app or sending an email to dpo@getrizq.co.

(Note, it will have been lawful for us to use the personal information up to the point you withdrew your permission).

12. How do I exercise my rights?

To exercise any of your rights set out in the previous section, you can contact us through the Rizq Financial Technologies Limited app or send us an email at dpo@getrizq.co.

For security reasons, we can’t deal with your request if we are not sure of your identity, so we may ask you for proof of your ID.

If you are unhappy with how we have handled your personal information you can complain at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so you can contact our data protection officer at dpo@getrizq.co in the first instance.

13. Do you share my information with anyone else?

We share your personal information with some of the Rizq Financial Technologies Limited suppliers in order to provide you with the best service.

Suppliers

The table below explains which suppliers we normally share your personal information with.

Suppliers

Why we share your information

Railsbank

Railsbank provides banking functionalities such as Faster Payments, SEPA, SWIFT, FX, opening ledger accounts for each customer and more. By visiting their website, you agree to their T&Cs, Privacy and Cookie Policies.

Payrnet

We, Rizq Financial Technologies Limited, are registered as an EMD Agent of Payrnet Limited with the FCA (reference 900594). Payrnet Limited is authorised by the Financial Conduct Authority as an Electronic Money Institution. Payrnet Limited is registered at Kemp House, 152 City Road, London, EC1V 2NX, UK. We share your information because they are our EMD (Electronic Money Distributor). By visiting their website, you agree to their T&Cs, Privacy and Cookie Policies.

Crassula

They are our mobile and web application developers who give access and manage all data relating to mobile and web applications. By visiting their website, you agree to their T&Cs, Privacy and Cookie Policies.

SumSub

We share your personal information with SumSub because they are our KYC provider. They collect and store your information for the purposes of verifying your identity. By visiting their website, you agree to their T&Cs, Privacy and Cookie Policies.

Partners who help to provide our services

We may share your personal information with our partners in order to provide you with certain services you have asked us for.

HERE’S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR INFORMATION WITH OUR PARTNERS

If you have asked for Club services, we will share relevant information with the provider of the Club service.

We will only share your personal information in this way if you have asked for the relevant service. You can withdraw your permission at any time by contacting us through the Rizq Financial Technologies Limited app. However, this may affect your ability to continue to use those services.

From time to time we may work with other partners to offer you co-branded services or promotional offers, and we will share some of your personal information with those partners. We will always get your consent before sharing your information for these purposes. You can withdraw your consent at any time by contacting us through the Rizq Financial Technologies Limited app.

Our partners will have their own privacy notice explaining how they use your personal information. It’s important that you read those privacy notices as well.

For legal reasons

We also share your personal information with fraud-prevention agencies to check your identity, protect against fraud, keep to anti-money-laundering laws and confirm that you are eligible to use our products and services.

HERE’S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR PERSONAL INFORMATION FOR LEGAL REASONS

If you give us false or inaccurate information and we identify fraud, we will let fraud-prevention agencies know. Law-enforcement agencies may check and use this information.

If fraud is detected, you could be refused certain services, finance or employment. You can contact us through the Rizq Financial Technologies Limited app to ask for more details of how your information will be used by us and these fraud-prevention agencies.

We may also need to share your personal information with other third-party organisations:

  • if we have to do so under any law or regulation;
  • if we sell our business;
  • in connection with criminal or fraud investigations;
  • to enforce our rights (and those of customers or others); or
  • in connection with legal claims.

HERE’S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR PERSONAL INFORMATION FOR ADVERTISING PURPOSES

We may share your information (your name, email address and app events) with our advertising partners in the ways described below, but the information is hashed before we send it, and the social-media platform we share it with is only allowed to use that hashed information in the ways described below.

When we use social media for marketing purposes, your information may be shared with the social-media platforms so that they can check if you also hold an account with them. If you do, we may ask the advertising partner or social-media provider to:

  • use your information to send our adverts to you, because we think that you might be interested in a new Rizq Financial Technologies Limited product or service;
  • not send you our adverts, because the marketing relates to a service that you already use; or
  • send our adverts to people who have a similar profile to you (for example, if one of our services is particularly useful to people with similar interests to the ones on your social-media profile, we may ask our advertising partner or social-media partner to send our adverts for that service to those people).

The legal basis would be the following.

  • Legitimate interests

You can contact us as at any time, either through the Rizq Financial Technologies Limited app or by emailing dpo@getrizq.co, if you do not want us to share your personal information for marketing purposes. Remember you can also manage your marketing preferences directly with any social-media provider that you have an account with.

Rizq Financial Technologies Limited and Your Personal Information

14. Will my information go outside Europe?

Since we are operate in the UK only, your personal information will not be shared with companies outside of the European Economic Area (EEA). We may need to transfer your personal information inside the EEA in order for us to provide our services.

We may share your personal information with credit-reference agencies and fraud-prevention agencies outside the UK, but not outside EEA. (You can read more about this in the Do you carry out credit checks or any make any automated decisions about me? section above).

We will take all reasonable steps to make sure that your personal information is handled securely and in line with this privacy notice and data-protection laws.

If you would like more information, please contact us through the Rizq Financial Technologies Limited app or by sending an email to dpo@getrizq.co.

15. How do you protect my personal information?

We store your information on our provider’s secure servers.

Any payment transactions carried out by us or our payment-processing providers will be encrypted using Secured Sockets Layer technology or a secure virtual private network.

If you use a password for the Rizq Financial Technologies Limited app or our website, you will need to keep this password confidential. Please do not share it with anyone. Please beware that Rizq Financial Technologies Limited staff will not contact you via phone or email and will never ask your confidential information.

Unfortunately, providing information online is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee that all information you provide through the Rizq Financial Technologies Limited app or our website will be secure. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

When you use our services, which include social networking, do not share any personal information that you don’t want to be seen, collected or used by other users, as this information will become publicly available.

16. How long will you keep my personal information for?

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. You have the right to redeem (ask us to return) your e-money for up to five years after your Rizq Financial Technologies Limited account is closed. We will therefore generally hold your information for this long.

In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

In some circumstances you can ask us to delete your data: see “Your Rights” above for further information.

17. How will you keep me updated on how you use my information?

If we change the way we use your personal information, we will update this notice and, if appropriate, let you know by text message, by email, through the Rizq Financial Technologies Limited app or through our website.

18. Cookies

We use cookies to analyse how you use our website. Please read the Cookies Policy for more information about cookies.